FAQ for optrix xd5
1) What devices fit into the Optrix case?
iPhone 5, 5s , ipod 5th gen
2) Can I operate my device while it is in the water
Yes. Optrix has a protective watertight membrane over the touchscreen that allows you to fully operate your device while it is safely locked inside.
3) Can I talk on my iPhone while it is enclosed in the case?
The door on the bottom of the housing that allows access to the headphone jack and microphone so you can talk on your iPhone 5.
4) Can I charge my iPhone inside the case?
The door on the bottom of the case that allows access to the lightning cable jack for charging your iPhone 5 while still in the case.
5) How long can I record?
Recording time depends on a number of factors. In real life conditions we see close to an hour of HD recording time with 7GB. Therefore a 64G iPhone could record for up to 8 hours (limited by battery of course).
6) How long will my battery last?
Battery life can depend on many factors including temperature and age of device. We typically see 1-2 hours of recording time.
7) Can I use alternative iPhone cases inside the Optrix case?
Third party cases will not fit into the Optrix housing. Our proprietary sleds were designed to be sleek and sturdy enough to use as an everyday, light duty case, so use ours instead.
8) How Waterproof is my case?
Waterproof to a depth of 33ft (~10m).
Optrix cases are great for water sports (kayaking, surfing, wakeboarding, etc.) but are not intended for Scuba Diving. Optrix cases do NOT float.
9) Can I listen to music with my iPhone inside an Optrix case?
Yes, access to headphone jack is possible through the charging door. When the charging door is open the case is no longer waterproof.
10) What is the Optrix warranty?
Optrix has a lifetime warranty against manufacturer defects and a 30-day money back guarantee with proof of purchase.
Optrix Lenses carry a 1 year warranty against factory defects. As the lens is constructed of glass, it is possible to break the lens when dropped directly onto the lens face. This is not considered a factory defect and not covered under warranty.
11) Why is my footage blurry or wavy?
Blurry or wavy footage is predominantly caused by two scenarios. The iPhone was never intended to film while moving at a high rate of speed. iPhones will “hunt” for the best point of reference in the foreground to focus on. Refocusing constantly will make the footage blurry. Use Optrix Apps to lock the focus and get crisp, clear footage. Extreme vibrations will make the footage wavy. When given the choice, always mount your Optrix XD in a place where vibrations are the lowest.
FAQ for optrix xd4
1) What devices fit into the Optrix case?
iPhone 4, 4s, ipod 4th gen
2) Can I operate my device while it is in the water
Yes. Optrix has a protective watertight membrane over the touchscreen that allows you to fully operate your device while it is safely locked inside.
3) Can I talk on my iPhone while it is enclosed in the case?
Yes you can talk on the phone while it is in the case unfortunatly you can not plug in your headphone due to a lack of charging door on this model.
4) Can I charge my iPhone inside the case?
On this model you can not charge the iphone while it is in the case.
5) How long can I record?
Recording time depends on a number of factors. In real life conditions we see close to an hour of HD recording time with 7GB. Therefore a 64G iPhone could record for up to 8 hours (limited by battery of course).
6) How long will my battery last?
Battery life can depend on many factors including temperature and age of device. We typically see 1-2 hours of recording time.
7) Can I use alternative iPhone cases inside the Optrix case?
Third party cases will not fit into the Optrix housing. Our proprietary sleds were designed to be sleek and sturdy enough to use as an everyday, light duty case, so use ours instead.
8) How Waterproof is my case?
Waterproof to a depth of 6 feet.
Optrix cases are great for water sports (kayaking, surfing, wakeboarding, etc.) but are not intended for Scuba Diving. Optrix cases do NOT float.
9) Can I listen to music with my iPhone inside an Optrix case?
Yes you can but you won't be able to plug earphones due to this model not having acharging door.
10) What is the Optrix warranty?
Optrix has a lifetime warranty against manufacturer defects and a 30-day money back guarantee with proof of purchase.
Optrix Lenses carry a 1 year warranty against factory defects. As the lens is constructed of glass, it is possible to break the lens when dropped directly onto the lens face. This is not considered a factory defect and not covered under warranty.
11) Why is my footage blurry or wavy?
Blurry or wavy footage is predominantly caused by two scenarios. The iPhone was never intended to film while moving at a high rate of speed. iPhones will “hunt” for the best point of reference in the foreground to focus on. Refocusing constantly will make the footage blurry. Use Optrix Apps to lock the focus and get crisp, clear footage. Extreme vibrations will make the footage wavy. When given the choice, always mount your Optrix XD in a place where vibrations are the lowest.
Apps for your iphone
Optrix Canada return policy
We can only accept returns on orders in their original, new, un-installed, un-modifed or tampered condition, within 15 days of your receipt of the order.
See below for restocking fees:
For returns we charge a 15% restocking fee. This rate is charged to cover the high level of effort required to verify all parts are returned, undamaged and in working condition.
Before shipping a return, contact Optrix Canada , with your request and order information. When you ship your order back, include a copy of your original sales receipt clearly showing your name, address, email and phone number.
Once your return is processed we will refund the remainder of the original total, minus shipping/handling and restocking fees.
Warranty
OPTRIX CANADA assumes no liability for any accident, injury, death, loss or other claim relating to or resulting from the use or this product or product family. Always follow appropriate laws and use common sense. Never attempt anything you see in our or any third party videos. Using Optrix and all of it's mounts including any and all homemade mounts/equipment can cause serious injury or even death. Always be mindful of how Optrix Canada and/or any Optrix accessories can impact clearance, movement, weight, momentum, or interference with other equipment etc. In no event shall Optrix Canada be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Never alter any type or path of safety equipment for Optrix. Never drill or tap into you helmet’s shell. Doing so can adversely effect the structural integrity and void your helmet’s warranty. Optrix’s maximum combined liability shall be limited to the cost for the specific product only.
WARRANTY INFORMATION:
We strive to provide the very best in product quality and customer experience. If you are experiencing a problem with your Optrix purchase please read the information below to determine if your problem is covered by our Optrix Warranty. Contact 1-800-203-6499 or +1-331-456-8999
WATERPROOF INFO
Water damage, because of possible user resealing error, improper maintenance of case and o-ring or gasket seals, this product is not warrantied against case leakage or any resulting damage. Optrix does not in any way cover or warranty the replacement or loss of an electronic device or its data.
Water Test Before Use
Optrix tests every unit at our factory but to be safe always perform the Optrix “water test” before submerging the unit and after any crash.
1) Fill a container ~8in deep with water (sink, bucket etc.).
2) Submerge empty case for 30 mins (weigh it down with an object).
3) Thoroughly dry off exterior before opening case.
4) Check for water on the interior of the case (condensation/fogging is not a leak).
5) If you have actual water droplets on the interior of the case please contact customer support at 1-800-203-6499 or support@optrix.com
Waterproof Rating
Optrix conforms to the military immersion rating of MIL-STD 810F sub 512.5. Optrix is waterproof to a depth of 33ft. Optrix is not intended for diving or deep water immersion. Optrix with a device does NOT float.
WARRANTY EXCLUSIONS:
Unfortunately we cannot warranty your Optrix for the following issues:
-
Purchases made from a non-authorized reseller. Proof of purchase from an Optrix Canada authorized resellers is required for all warranty claims.
Misuse or improper handling
Optrix does not in any way warranty the safety of any device you place into our case.
Crash damage. Optrix cannot refund or replace units due to crash damage. You are welcome to send us your unit for service and hopefully we can get your product up and running inexpensively.